Thursday, 6 February 2014

Order arrival and Sing-Sing-Girl shop review!

Muitos posts esta semana!
Foi uma semana ocupada, mas nada má. Vai ser um post um bocadinho longo…
A lot of blog posts this week!!!
This week has been busy but it’s been a nice one. It’s going to be a bit of a long post…


A primeira encomenda que eu fiz SÓZINHA e logo me calhou ficar retida na alfândega! Eles não são muito eficientes, trabalham tão devagar e como se tivessem todo o tempo do mundo… Uma coisa que podia ter sido feita nuns 10 minutos, demorou mais de meia hora. Foi só entregar os documentos e depois entregarem-me o pacote! Não tive de pagar nada, porque encomenda ficou abaixo dos €40 e agora já sei para futuras compras como funciona. Fiquei tão imensamente contente quando peguei no pacote com as minhas próprias mãos. No fim de contas correu tudo muito bem.

The very first order that I placed alone, and customs decided to keep it! They are not the most efficient of people and everything works so slowly. Something that could have been done in less than 10 minutes, took more than half an hour… All I had to do was deliver the paper work, then wait to receive the package! I didn’t have to pay anything because the order was under €40. Now I know! I became gleaming with joy when I held the package in my hands. And in the end everything went smoothly. 


Portanto este post vai ser sobre a loja onde os comprei e sobre o espetacular serviço deles. Eu fiquei muito surpreendida pela maneira eficaz como trataram das coisas! Não tenho uma única coisa má a apontar sobre a loja! Sin-Sing-girl no ebay.
Fiz a encomenda no dia 5 de Dezembro e claro que já sabia que não era a melhor altura dado que o Natal estava à porta. Mas como foi um período de mudança na minha vida, como já tinha falado aqui no blog, decidi que tinha de provar uma coisa a mim mesma. Não estava à espera que as coisas chegassem antes do fim de mês, claro e quando fui ver os detalhes da encomenda no ebay, o prazo máximo que eles davam era precisamente o dia 31 de Dezembro. O dia chegou, mas a encomenda não. Esperei até meados de Janeiro, porque sei que a altura era péssima, para dizer à loja que não tinha recebido a encomenda. No dia seguinte já tinha uma resposta no mail. Pediram para esperar mais umas semanas, porque com o período das festas seria normal que a encomenda se atrasasse ainda mais. Chegou o prazo e nada. Contactei-os de novo, no dia seguinte tinha uma resposta a dizer que me iam reembolsar o dinheiro da encomenda, o que fizeram no próprio dia! A loja foi tão rápida e extremamente bem-educada aos escrever as respostas que foi uma delícia contactar com eles e fazer as compras.

So this post will be about the store where I bought the products and about their amazing customer service. I was very surprised at how they handled the whole thing! I have NOT one complain to make! Sing-Sing-girl on ebay.
I placed the order on the 5th of December 2013 and of course I knew it was a bad time to do so. Christmas was closing in fast. But it was a changing period in my life, as you have read before, so I just had to do it to prove something to myself. I did not expect the items to arrive before the end of December. The ebay order details said it should arrive until the 31st of December. The day came and nothing. I waited until the mid January to tell the shop that my items had not arrived yet, because I knew this time of year was chaotic. The next day there was already an answer in the mail box. They said I should wait a bit more and gave me another deadline, due to the holiday period it would be normal for orders to get delayed even more. The deadline arrived again and still nothing. I contacted them again and the store refunded me the full amount I had paid! All of this proceeded in a matter of days, from the last deadline, because they were incredibly fast to respond and find solutions. They refunded me the very same day! Their mails were so politely written, it was really a pleasure to buy from them and contact the store. 


Assim que cheguei a casa na segunda-feira, contactei de imediato a loja para dizer que já tinha recebido a encomenda para lhes poder pagar de volta. No dia seguinte já lá tinha a resposta e na quarta-feira de manhã (dia 5 de Fevereiro), antes do meio-dia, paguei a fatura no exato valor do dinheiro que me tinham reembolsado. Pedi que me avisassem quando o pagamento estivesse efetuado para saber se o dinheiro tinha lá chegado e também já me responderam! Embora tivesse pensado que encomenda estivesse enguiçada e que estava com muito azar, afinal correu tudo às mil maravilhas, tirando o facto de ter de atravessar a cidade para ir buscar as coisas e de ter esperado mais que o normal.
A minha primeira experiência a comprar através do ebay foi excelente! O serviço da loja também excelente!

As soon as I got home on Monday, I wrote them an email saying I had received the items so that I could pay them back. The responded me the next day and yesterday morning (5th of February) before 12 o’clock, Portugal time, I paid the exact same amount they had refunded me. I asked them to warn me if the payment was ok and they did! Even though I thought this order had gone wrong and that I was in bad luck, I was wrong, I just had to wait a little longer and had to go pick up the items across town, but in general my conclusion is that things could not have gone better.
My first experience buying through ebay was excellent! The store customer service was excellent as well.

Encomendei a Innisfree Green Tea Pure Cleansing Foam 150ml-podem ver aqui-, uma espuma para lavar a cara de chá verde e o Innisfree Soybean Energy Essnce 80ml -espreitem aqui-, uma espécie de sérum milagroso de soja fermentada, ou qualquer coisa assim do género.
Como se pode ver, os produtos vieram muito bem embalados e estão selados! Enviaram as adoradas amostras, dentro dum saquinho de plástico onde vinha também um papel da loja a agradecer a compra. Quatro amostras: três BB cremes e um creme de duche da TonyMoly

I ordered the Innisfree Green Tea Pure Cleansing foam 150mlcheck here- and the Innisfree Soybean Energy Essence 80mlright here.
As you can see the products came very well wrapped and are sealed! And of course the samples we all love so much, came inside the plastic bag together with a message from the store. Four in total. Three BB creams and a TonyMoly cream shower.

Dou uma avaliação máxima a esta à loja Sing-Sing-girl porque:
Têm um excelente serviço de apoio ao cliente, rápido e eficiente e são muito educados
Os produtos vinham muito bem embalados e selados
Portes de envio GRÁTIS
Amostrinhas
Bons preços

I rate this Sing-Sing-girl store 5 out of 5 because:
Awesome customer service, very fast and efficient and very polite
Items were packed perfectly and were sealed
FREE-SHIPPING
Lovely samples
Good prices

Espero que esta conversa toda tenha servido de alguma coisa e que possa ajudar alguém a decidir onde e se deve comprar através da loja e do ebay. E sim, já tenho a minha próxima lista de produtos pronta para encomendar amanha, se conseguir. Mas são produtos que já tenho acabar, não é nada novo.

I hope all this talk could help people decide to buy from this store or not and from ebay. And yes, I already have my list of products for my next order that I’m hoping I will place tomorrow. They´re items that have ended, though, nothing new.


Fiquem bem! Até ao meu próximo post!
Xana

Take care! See you on my next post!
Xana 

15 comments:

  1. Tiveste azar, mas ainda bem que já a tens :)

    Beijinhos querida,
    www.flordemaracuja.pt

    ReplyDelete
  2. oh wow i like a store if they have nice customer service :D i'll check them. thanks for sharing ;)

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    ReplyDelete
  3. wow, great customer service a big plus in online shops. customs is a pain. lucky you, you didn't have to pay anything here where I live, I paid $30 for my $60 order :( love your orders by the way, i like the sound of energy in the essence

    ReplyDelete
  4. aah the customs here is somewhat similar. they hold a lot of packages from us shoppers and ask us to pay unreasonable taxes. they also take soooo long to notify us that the products are already ready for pick up. makes me angry sometimes.

    ReplyDelete
  5. Nem me fale... Fiquei tão triste! :/

    Bom saber que o serviço da loja foi excelente! Adorei a compra!

    Ótima sexta, Alexandra!

    Beijo! ^^

    ReplyDelete
  6. That's so nice! I never got chance to try Innisfree before and I've been seeing a lot of good reviews. I'll put them on my wishlist!

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    ReplyDelete
  7. Oh very nice sweetie, my order arrived the last week, I received so many parcels!
    Yay Innisfree, this is one of my fav Korean Brands is absolutely pretty and cute!
    I´m exciting for your upcoming reviews!
    xx

    ReplyDelete
  8. howww sweet
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  9. Great post dear!

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  10. sou tua nova seguidora ..) adorei o teu blog *-*

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    ReplyDelete
  11. I'm glad you got your package after a very long time of waiting! Luckily the seller is very nice and refunded you with the full amount and you had a smooth transaction when you had to pay it back. It's nice to know that there are good sellers like that. It makes us feel secure when shopping online. :)

    Take care always, love Christine ~ xo
    Chriissydollxo Blog | BlogLovin' | Twitter

    ReplyDelete
  12. Great post dear :)

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    kiss Tea

    ReplyDelete
  13. I love the green tea line from Innisfree =) have you tried the sleeping pack yet?

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    ReplyDelete